Privacy Policy

This Privacy Policy was last updated on 22 June 2019.

This Privacy Policy will explain how Recipient Donor Services ("RDS", "we", "our", "us") uses the personal data we collect from you when you access recipdonor.com ("our website") and use recipdonor.com API ("services").

What data and how do we collect it

We collect data from you when you directly provide it to us, access our website or use our services.
We collects the following data:
• Personal identification information (name, email address) and other information you provide us when you create an account;
• Transaction and payment information you provide when you replenish your account balance on our website. This information may include the information listed above as well as payment information;
• Location information when you access our website or use our services, including location information either provided by a mobile device interacting with our website or applications or associated with your IP address;
• Content and information that you submit when using our website or use our services; this information includes, for example, information you provide when you participate in any surveys, and information you submit when filing a support ticket;
• Usage, viewing, logs, metrics and other device and technical data collected when you visit our website, use our services as an end user, or open or reply to emails we send. This may include information such as your web request, Internet Protocol (“IP”) address, device identifiers, device information (such as OS type or browser type), cookie IDs, domain names, pages viewed, crash data, and other similar technical data.

How will we use your data

We may use the data collected to:
• Verifying your identity (for example when you return to the website and have already logged in);
• Improving the design and style of the website;
• Informing you about products, services or promotional offers that you might find interesting if you have chosen to receive these type of communications;
• Sending you service messages about your account, for example if you have clicked a password reset link. This would be by email;
• Communicating with you through email about your account or transactions, and provide you with product-related communications, such as information about new features and policy updates;
• Dealing with any query or complaint you submit to our technical support team;
• Detect, investigate and prevent activities that may violate our Privacy Policy or that may threaten the security, integrity or availability of our products, systems and services.
We also log and use data about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website and our services.

Data Security

We securely stores your data at data-center with restricted access.
Your account data will be protected by a password for your privacy and security. You need to prevent unauthorized access to your account and data by selecting and protecting your password appropriately and limiting access to your computer and browser.
We seek to protect data to ensure that it is kept private; however, we cannot guarantee the security of any data. We store all of our data using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to data about you that we store. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

How long do we keep your data

We will keep your data for last 3 years after your last activity. Please note that if your account appears to have not been used for 12 months, we will try and contact you to check whether it is still in use. Once this time period has expired, we will delete your data.

What are your data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service;
The right to rectification – You have the right to request correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete;
The right to erasure – You have the right to request erase your personal data;
The right to restrict processing – You have the right to request restrict the processing of your personal data;
The right to object to processing – You have the right to object processing of your personal data.
Please note that these rights are not absolute and certain exemptions apply.
If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us as indicated in the "How to contact us" section.

Children's Privacy

We do not knowingly collect or solicit personal data from anyone under the age of 13. If you are under 13, please do not attempt to register on our website or send any personal data about yourself to us. If we learn that we have collected personal data from a child under age 13, we will delete that data as quickly as possible. If you believe that a child under 13 may have provided us personal data, please contact us as indicated in the "How to contact us" section.

Data collected using Cookies

• Cookies are pieces of text that may be provided to your computer or device through your web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit. We may use cookies to enable our servers to recognize your web browser and tell us how and when you visit our website and use our services.
• Our cookies do not, by themselves, contain personal data. However, we may match cookies with your personal data to identify you, and we may use cookies to identify that your web browser has accessed aspects of the services and may associate that data with your account if you have one.
• We may allow third party web analytics service providers to use cookies or similar technologies to collect information about your use of our website. We use Google Analytics, a service provided by Google, Inc. (“Google”) to help us understand how users use our website and to enhance your experience when you use our website. For more information on Google’s privacy practices, please go to https://policies.google.com/technologies/partner-sites and to opt out of data recording and analysis by Google Analytics on the our website, please visit https://tools.google.com/dlpage/gaoptout.
• Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave cookies active, because they enable you to take advantage of the most attractive features of our website and our services.
• This Privacy Policy covers our use of cookies only and does not cover the use of cookies by third parties. We do not control when or how third parties place cookies on your computer or device. For example, third party websites to which a link points may set cookies on your computer or device.

Privacy policies of other websites

Our website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy

We may change this Privacy Policy from time-to-time to accommodate changes to our products, services or for other purposes. If these changes are material we will notify you by posting an announcement on our website or sending you an email.

How to contact us

If you have any questions about this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: support@recipdonor.com